Refund policy

Returns & Refund Policy

Last Updated: 6 August 2026

At Evoria™, we want every customer to love their purchase. If you experience any issues with your order, our team is here to assist you while ensuring that all returns are handled fairly and in accordance with South African consumer protection laws.To request a return or exchange, please contact us and we'll get back to you as soon as possible.

By purchasing from Evoria™, you agree to the terms outlined in this Returns & Refund Policy.

1. Returns Eligibility

To qualify for a return, the following conditions must be met:

  • The customer must contact Evoria™ within the applicable return period.

  • The product must be unused, unopened, and in its original condition.

  • The product must include all original packaging, accessories, manuals, protective materials, and included items.

  • The product must not show any signs of use, damage, wear, alteration, or misuse.

  • The product must be suitable for resale.

Products returned without meeting these requirements may be refused or may qualify only for a partial refund where permitted by law.

2. Change of Mind Returns

Evoria™ may accept returns for customers who change their mind, provided that:

  • The request is made within 7 days of receiving the order.

  • The product has not been used.

  • The packaging and seals remain intact.

  • The product is returned at the customer's own cost.

The customer is responsible for all return courier costs for change-of-mind returns.

Once the product has been received and inspected by Evoria™, a refund will be processed if the return meets all requirements.

3. Hygiene Products & Personal Care Items

For health, safety, and hygiene reasons, certain products cannot be returned once opened, used, or removed from their original protective packaging.

This includes, but is not limited to:

  • Satin bonnets

  • Hair accessories

  • Heatless curling products

  • Hair brushes

  • Products that come into direct contact with hair or skin

If a hygiene-related product is defective upon arrival, please contact us with proof of the issue.

4. Faulty, Damaged, or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Customers may be required to provide:

  • Photos or videos showing the issue

  • Order details

  • Any relevant information requested by our support team

If the product is confirmed to have a manufacturing defect or if an incorrect item was supplied, Evoria™ will provide an appropriate remedy in accordance with applicable South African consumer laws.

5. Product Misuse & Damage

Evoria™ is not responsible for damage caused by:

  • Incorrect use of the product

  • Failure to follow instructions

  • Accidental damage

  • Water damage (unless the product is specifically designed for water use)

  • Modifications or repairs performed by the customer or third parties

  • Normal wear and tear

Products must be used according to the provided instructions and intended purpose.

6. Automatic Hair Tools & Electrical Products

Before requesting a return for electrical products, customers may be required to provide evidence of the issue, including videos demonstrating the problem.

Products that are returned due to incorrect operation, incorrect charging methods, physical damage, or misuse may not qualify for a refund.

7. Refund Process

Once your return has been received and inspected:

  • Approved refunds will be processed to the original payment method.

  • Refund processing times may vary depending on your payment provider or bank.

  • Evoria™ is not responsible for delays caused by banks or third-party payment processors.

Original delivery fees may not be refundable unless required by applicable law.

8. Exchanges

Evoria™ does not guarantee exchanges due to limited stock availability.

Where possible, approved exchanges may be offered depending on product availability.

9. Incorrect Address Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered due to incorrect customer information, additional delivery costs may apply.

10. Promotional Items & Bundles

Products purchased as part of a bundle or promotional offer must be returned together with all included items.

Missing items may affect refund eligibility.

11. Your Consumer Rights

Nothing in this policy limits any rights that consumers may have under applicable South African law, including rights relating to defective goods, goods not matching their description, or other protections provided by the Consumer Protection Act and Electronic Communications and Transactions Act.

Where applicable, statutory consumer rights will apply.

12. Contact Us

If you have any questions regarding a return, please contact:

Evoria™ Customer Support
Email: [Insert Your Email]

Please include your order number and details of your request.

Thank you for choosing Evoria™.

Style With Confidence™