Shipping policy

Shipping Policy

Last Updated: 6 August 2026

At Evoria™, we are committed to providing a reliable and convenient delivery experience for all our customers across South Africa.

All orders are carefully processed and shipped using trusted courier partners to ensure your products arrive safely and efficiently.

1. Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive tracking information where available.

Please note that processing times may be longer during sales, promotions, public holidays, or periods of high order volume.

2. Delivery Time

Evoria™ uses Aramex Store-to-Door delivery services for orders within South Africa.

Estimated delivery time:

8–11 business days

Delivery times are estimates and may vary depending on your location, courier conditions, and external circumstances.

Business days exclude weekends and public holidays.

3. Tracking Your Order

Once your order has been shipped, tracking details will be provided where applicable.

Customers are responsible for using the provided tracking information to monitor their delivery progress.

4. Courier Delays

Evoria™ works with trusted courier partners to provide reliable delivery. However, once an order has been handed over to the courier, certain delays may occur that are outside of our control.

Evoria™ is not responsible for delays caused by circumstances including, but not limited to:

  • Courier network delays

  • Weather conditions

  • Public holidays

  • High-volume delivery periods

  • Incorrect or incomplete delivery information provided by the customer

  • Failed delivery attempts

  • Events outside the reasonable control of Evoria™

We will assist customers in communicating with the courier where possible and help resolve delivery issues.

5. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information during checkout.

Evoria™ is not responsible for delays, additional delivery fees, or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order needs to be resent due to incorrect customer information, additional delivery charges may apply.

6. Delivery Attempts

Our courier partner may attempt delivery multiple times depending on their delivery procedures.

Customers should ensure that someone is available to receive the parcel or make suitable arrangements using the provided tracking information.

7. Lost or Missing Parcels

If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact Evoria™ so that we can investigate the matter with the courier.

We will work with our courier partner to assist in resolving delivery issues.

8. Shipping Address Changes

Once an order has been processed and shipped, we may not be able to change the delivery address.

Please ensure all delivery details are correct before completing your purchase.

9. Acceptance of Shipping Terms

By placing an order with Evoria™, you acknowledge and agree that:

  • Delivery times are estimates and not guaranteed delivery dates.

  • Courier delays outside of Evoria™’s control may occur.

  • Evoria™ will make reasonable efforts to assist with delivery issues.

Your statutory consumer rights under applicable South African law remain unaffected.

Thank you for choosing Evoria™.

Style With Confidence™